Dispute & Refund Policy

1. How Payments Work

When you pay a contractor through atyors, your payment is processed securely by Stripe and transferred directly to the contractor’s bank account. atyors facilitates the transaction but does not hold your funds.

2. Disputes About Work Quality

If you are unsatisfied with the work performed, please contact the contractor directly first. Most issues can be resolved between you and the contractor. The quote you signed before work began outlines exactly what was agreed to — refer to it if there is a disagreement about scope.

If you are unable to reach a resolution with the contractor, contact us at support@atyors.com and we will help mediate.

3. Refund Eligibility

Refunds may be issued in the following situations:

• You were charged an incorrect amount that differs from the signed quote
• You were charged for work that was never performed
• A duplicate payment was processed in error

Refunds are not available simply because you changed your mind after work has been completed as described in the signed agreement.

4. How to Request a Refund

Email support@atyors.com with the following information:

• Your name and the contractor’s name
• The date and amount of the charge
• A brief description of the issue

We will review your request and respond within 2 business days. If approved, refunds are processed back to the original payment method and typically appear within 5–10 business days.

5. Chargebacks

If you file a chargeback with your bank or credit card company, we may provide documentation of the signed agreement and any before/after photos on file to support the contractor’s case. We encourage you to contact us first so we can resolve the issue without involving your bank.

6. Contractor-Initiated Refunds

Contractors may issue partial or full refunds at their discretion through the atyors platform. If a contractor agrees to refund you, the refund will be processed automatically.

7. Contact Us

For any payment questions or concerns, reach out to support@atyors.com. We’re here to help.